Terms of Serice

Updated November 18, 2024

TERMS OF SERVICE

These terms and conditions (these “Terms of Service,” or “Terms”) apply to your use of the Complete Supervision (the “Website” or “App) and any services provided therein. Please read them carefully prior to using the Website, as these Terms contain important information pertaining to your rights and responsibilities and the limitations of our liability.  These Terms are subject to change by Complete Supervision (referred to as “us”, “we”, or “our” as the context may require) without prior written notice at any time, in our sole discretion. By visiting our Website and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following Terms, including those additional terms and conditions and policies referenced herein and/or available by hyperlink. The latest version of these Terms will be posted on this Website, and you should review these Terms before purchasing any services that are available through this Website. Your continued use of this Website after a posted change in these Terms will constitute your acceptance of and agreement to such changes. You agree that it is your responsibility to monitor changes to our Site. If you do not agree to all the Terms of Service, then you may not access the Website or use any services.

SECTION 1 – GENERAL CONDITIONS.         
We reserve the right to refuse any Service and/or terminate any account for any reason at any time.  We reserve the right to modify the contents of this Website at any time, but we have no obligation to update any information on our Website. A breach or violation of any of the Terms will result in an immediate termination of your Services.  All descriptions of Services or pricing are subject to change at any time without notice, at the sole discretion of us. We reserve the right to discontinue any Service at any time. Nothing herein shall create an employee-employer relationship between you and Complete Supervision, and neither party is an agent or partner of the other. Complete Supervision is not responsible for any national/state regulations surrounding the governance of your practice and/or business entity.

SECTION 2 – ACCOUNT AND USAGE.

By creating an account with us (a “Community Member”), you represent that you are at least the age of majority in your state or province of residence and a licensed mental health provider in good stating with your state licensure board. You agree to use this Website in your good faith pursuit of providing supervision services (“supervisor”) or receiving supervision services (“supervisee”). You further represent that all information provided to us is accurate and up-to-date at all times. We reserve the right to terminate your account on the Website for your failure to provide complete, accurate, or obsolete information, and any change in such information should be timely updated in your account. We do not update accounts or profiles on behalf of subscribers. That is your responsibility.

Professional Behavior. All Community Members are expected to abide by all guidelines which govern the profession in terms of behavior and ethical standards. No alcohol, nicotine, or illicit drug use is permitted on the platform. Individual supervision environments are expected to be free from inappropriate backgrounds, including art/décor, messaging, or participation from non-contracted others which might be deemed offensive or disruptive to the supervisory relationship. Supervisors and supervisees are encouraged to address these concerns with each other in the spirit of building the supervisory relationship. If these matters are brought to Complete Supervision’s attention, we may investigate further into the issue and reserve the right to terminate any account that fails to abide by these Terms.

Solicitation. The Complete Supervision platform is not to be used for recruitment or solicitation of supervisors or supervisees. This will result in an immediate, permanent termination a user’s account, including profile access.

Prohibited Behavior. In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the Website or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

SECTION 3 – SUBSCRIPTIONS, PRICING AND PAYMENT.

The Services provided via the Website are subscription based, whereby regular payments are required to receive the Service. Prices are subject to change. Pricing changes will be conveyed to Community Members at least three (3) months in advance. Failure to pay within the allotted time period will result in your account being placed on “pending” until payment is rendered or the account is closed out. Accounts can be cancelled no less than five business days before a payment is due to draft.  

Payment. You represent and warrant that (i) the credit card information you supply to us is true, correct, and complete, (ii) you are duly authorized to use such credit card for the purchase, (iii) charges incurred by you will be honored by your credit card company, and (iv) you will pay charges incurred by you at the posted prices, including all applicable taxes, if any. If fraud or an unauthorized or illegal transaction is suspected, we have the right to contact law enforcement to report such actions and to provide your information.

Refunds. There is a no-refund policy for monthly subscriptions. Refunds will not be issued for dissolved supervisory relationships.

SECTION 4 – LICENSURE.

It is the responsibility of supervisors and supervisees to understand and verify all requirements of their respective state boards (see resource list for board links) for licensure and supervision. Supervisors need to be approved for virtual supervision, if applicable.

Licensure Status. Supervisors are responsible for ensuring that all reported licenses are in good standing at all times (meaning no pending or active disciplinary actions) and that they are in compliance with all state board regulations and policies. By agreeing to these Terms, all registering parties are confirming compliance with their state’s licensing requirements and will not be required to submit documentation unless requested by Complete Supervision. All registered parties are strongly encouraged to verify state board compliance before entering into supervision contracts. If Complete Supervision is made aware of a licensure violation or discipline-specific disciplinary action against any Community Member, it retains the right to investigate the matter for the purposes of determining further participation on the platform.

License Violations. Supervisees are encouraged and expected to report ethical violations which take place within the supervisory relationship, as appropriate, to the governing state board. Complete Supervision may take action, up to termination of a supervisor’s membership, on reported ethical violations which are reported to the platform’s administrators AND the governing state board. These kinds of decisions will be made on a case-by-case basis.

SECTION 5 – INFORMATION AND PRIVACY.

ALL COMMUNITY MEMBERS UNDERSTAND, ACKNOWLEDGE AND AGREE THAT NO EXCHANGE OF PHI (PROTECTED HEALTH INFORMATION) WILL BE MADE OR PERMITTED WITHIN THE WEBSITE OR ITS PLATFORM, INCLUDING IN CALLS, VIDEO SESSIONS, MESSAGING, OR NOTES. Any sharing of PHI on the Website or its platform is a violation of HIPAA, for which you are responsible. This responsibility extends to damages to Complete Supervision and any third-parties as a result of such violation. Complete Supervision is not responsible for any violation of HIPAA resulting from the sharing of PHI on the Website by the Community Members. All participants should be advised that the Complete Supervision telecommunications platform is a third-party platform that is not specially protected for privacy as a medical platform. Any sharing of PHI on the Website or its platform may result in immediate termination of a Community Member’s account.

Telecommunications Platform. The Complete Supervision telecommunications platform is not a medical practice platform. Participants are only approved to conduct supervision activities applicable to their work as mental health professionals (i.e., professional discussions, reviews, trainings, sharing of materials, demonstrations/role play of therapeutic skills).

Consent and Recording. By signing up for an account, you are consenting to the use of the telecommunications platform, including any risks associated with the use of telecommunications. The platform may have recording capabilities, however, the recording of any sessions is prohibited unless agreed to by all the participants on the call. Recorded sessions are securely stored in the cloud, and accessible at your own risk. Complete Supervision does not make any guarantee surrounding the accessibility or maintenance of any recorded sessions. Completed video sessions are logged by the platform and considered as approved (and officially signed off) by supervisors, per state board guidelines, for time and content.  

Data. Complete Supervision reserves the right to collect user demographics and data regarding platform usage and other general information (no personal information). See our Privacy Policy, on this Website, for more information.

Recovery of Information. All completed video sessions will be logged in the platform as closed, completed sessions pending supervisor approval.  This information will be accessible to supervisees in their meetings or reports tabs. Complete Supervision cannot guarantee that these reports will satisfy any state board’s requirements for hour verification.

Access to Supervision Notes. Complete Supervision will not access or share private session notes except in extenuating circumstances (i.e., court subpoena or as otherwise required by law).  

Data Upon Closing Account. Once an account is closed out there is no more access to data saved within the platform (i.e., session notes, reports, profiles). It is each Community Member’s responsibility to secure all desired information saved within the platform prior to closing out an account.

SECTION 6 – INTELLECTUAL PROPERTY USE AND OWNERSHIP.

You acknowledge and agree that Complete Supervision and its licensor(s) are and will remain the sole and exclusive owners of all intellectual property rights in and to each Service made available on this Website and any related specifications, instructions, documentation or other materials, including, but not limited to, all related copyrights, patents, and trademarks and other intellectual property rights. You do not and will not have or acquire any ownership of these intellectual property rights in or to the products/Services made available through this Website, or of any intellectual property rights relating to those products/Services. We are not responsible for content on websites operated by parties other than us.

While not our intention, if you are aware of an infringement of our intellectual property, or believe any content on the Website is infringing on the copyright or intellectual property rights of any person or entity, please let us know by contacting us at contact@completesupervision.com.

SECTION 7 – DISCLAIMER.        
Complete Supervision is providing this Website and its contents on an “as is” basis. Complete Supervision and its officers, directors, employees, agents, licensors, suppliers, content providers and the like (together, “affiliates”) make no representations or warranties of any kind, express or implied, with respect to this Website or its contents, including without limitation the products, information or services offered or sold on or through this Website or any other site to which this Website links (each a “Linked Site”) and the uninterrupted and error-free use of this Website. 
Complete Supervision and its affiliates expressly disclaim all such representations and warranties, including without limitation all warranties of merchantability, accuracy, timeliness, completeness, fitness for a particular purpose and non-infringement. Complete Supervision and its affiliates do not warrant that the Website or files available on the site will be free from corrupted data, computer viruses or similar destructive or contaminating code. No oral or written statements by Complete Supervision or its affiliates will create any warranty not expressly set forth herein. Your use of this Website and any Linked Site is at your sole risk. 

SECTION 8 – INDEMNIFICATION.

You agree to indemnify, defend and hold harmless Complete Supervision and its affiliates against all claims, demands, causes of action, losses, expenses, damages and costs, including without limitation any reasonable attorney’s fees, resulting or arising from or relating to your use of or conduct on the Website, any activity related to your account by you or any other person, any material that you submit to, post on or transmit through the Website, your violation of these Terms of Service, your infringement or violation of any rights of another, or termination of your access to this Website. 

SECTION 9 – LIMITATION OF LIABILITY.

Complete Supervision and its affiliates shall not under any circumstances be liable for any damages of any kind arising out of, in connection with or relating to your use of this Website, any Linked Sites, your reliance or use of the information contained on or accessed through this Website, the use of or inability to use this Website, including without limitation any liability as a publisher of information, for any incorrect or inaccurate information, for any unauthorized access to or disclosure of your transmissions or data, for statements or conduct of any third party on the Website, or for any other matter relating to this Website or any Linked Site. This is a comprehensive limitation of liability that applies to all damages of any kind, including without limitation any direct, indirect, special, incidental or consequential damages (including without limitation damages for loss of business, loss of profits, loss of good will, loss of use, loss of data, cost of procuring substitute goods, services or information, litigation or the like), whether based on breach of contract, breach of warranty, tort (including without limitation negligence), product liability or otherwise, even if the user advises of the possibility of such damages. The limitations of liability set forth herein are fundamental elements of the basis of the bargain between Complete Supervision and the user. The products, information and services offered on and through this Website would not be provided without such limitations. Because the laws of some states may not allow for the exclusion of certain damages, in such states, liability is limited to the fullest extent permitted by law. Notwithstanding the foregoing, the sole and entire maximum liability of Complete Supervision and its affiliates for any reason, and your sole and exclusive remedy for any cause or claim whatsoever, shall be limited to the amount paid by you for any product, information or service purchased by you from Complete Supervision on this Website. 

SECTION 10 – WAIVER.

A failure or delay by Complete Supervision to exercise a power or right under these Terms of Service does not constitute as a waiver of that power or right, and the exercise of a power or right by Complete Supervision does not preclude its future exercise or the exercise of any power or right.

SECTION 11 – SEVERABILITY.  
In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

SECTION 12 – ENTIRE AGREEMENT.

These Terms and our Privacy Policy will be deemed the final and integrated agreement between you and us on the matters contained in these Terms.

SECTION 13 – NO THIRD PARTY BENEFICIARIES.

These Terms do not and are not intended to confer any rights or remedies upon any person other than you.

SECTION 14 – GOVERNING LAW AND JURISDICTION.

All matters arising out of or relating to these Terms are governed by and construed in accordance with the internal laws of the State of South Carolina (governing state for Complete Supervision) without giving effect to any choice or conflict of law provision or rule (whether of the State of South Carolina or any other jurisdiction) that would cause the application of the laws of any jurisdiction other than those of the State of South Carolina.

Please contact us at contact@completesupervision.com with any questions about these Terms.